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jumelle athens coco mat hotels 03
Frequently Asked Questions
Questions & Answers
Questions & Answers

Frequently Asked Questions

At COCO-MAT Athens Jumelle we have put together a FAQ where you’ll find the most frequently asked questions about our hotel. If your question isn’t displayed in our FAQ, our staff, will happily answer any queries in order to make your stay as relaxing and enjoyable as possible.

Why choose COCO-MAT Athens Jumelle?
How far is the hotel from Syntagma Square?

The hotel is approximately a 10-minute walk from Syntagma Square.

Which metro station is closest to the hotel?

The nearest metro station is Evangelismos, just a short walk from the hotel.

How far is the Acropolis?

The Acropolis is approximately 2.5 km from the hotel and can be reached on foot, by metro, or by taxi.

How far is the airport?

Athens International Airport is approximately 40–45 minutes away by car, depending on traffic.

Do you have twin beds?

We do not offer twin beds. However, upon request, we can prepare a king-size bed (200 × 180 cm) with separate duvets and bed linen for added comfort.

Do you have family rooms?

Selected room categories include a comfortable sofa bed and can accommodate up to two adults and two children.

Do you have interconnecting rooms?

Yes. We offer interconnecting rooms, making them an ideal choice for families and groups. Interconnecting rooms are available upon request and subject to availability.

Do you provide baby cot?

Yes. Baby cot is available upon request, subject to availability.

Do the rooms have a coffee machine?

Yes. All guest rooms are equipped with an espresso coffee machine.

Do you provide iron and ironing board?

Yes. Irons and ironing boards are available upon request.

Do you offer early check-in and late check-out?

Early check-in and late check-out are subject to availability and cannot be guaranteed in advance. However, we always do our best to accommodate your request.

Do you have space for our luggage?

Yes. We offer complimentary luggage storage before check-in and after check-out, allowing you to explore Athens without carrying your bags.

Exceptional location in Kolonaki

Our hotel is located in the prestigious neighborhood of Kolonaki, one of Athens' most elegant and vibrant districts. Just a 10-minute walk from Syntagma Square, it offers the perfect base for exploring the city's landmarks, shopping streets, restaurants, cafés, and museums.

Exceptional sleep

Sleep is at the heart of the COCO-MAT experience. Our rooms feature premium COCO-MAT mattresses, natural bedding, and a carefully curated pillow menu, all designed to provide exceptional comfort and ensure a truly restful night's sleep.

Excellent breakfast

We believe a great day begins with a great breakfast. Each morning, we serve a carefully prepared selection of fresh, locally sourced ingredients, authentic Greek specialties, and international favorites. Our breakfast is one of the highlights of the guest experience and is consistently praised for its quality and variety.

Genuine Greek hospitality

From the moment you arrive, our team is dedicated to making your stay as comfortable and enjoyable as possible. Whether you need restaurant recommendations, sightseeing tips, or assistance planning your day, we are always happy to help with warm, personalized service.

Is the hotel pet-friendly?

Yes. We are pleased to welcome pets. Please contact us before your arrival so we can make the necessary arrangements.

Is Wi-Fi available?

Yes. Complimentary Wi-Fi is available throughout the hotel.

Do you have a restaurant?

Yes. Our restaurant is located on the top floor of our neoclassical building.
Breakfast is served daily from 7:00 a.m. to 12:00 noon. Lunch, dinner, and drinks are available from 1:00 p.m. to 11:00 p.m., with the last dinner order at 10:00 p.m.

Our sun lounge is also available for guests to relax and unwind.

Is there parking near the hotel?

The hotel does not offer on-site parking. However, there is a designated stopping area directly outside the hotel for the pick-up and drop-off of guests and luggage.
For parking, we recommend Polis Park, located at 4 Rizari Street, just a few minutes' walk from the hotel.

What are the swimming pool opening hours?

The heated indoor swimming pool is open daily from 7:00 a.m. to 11:00 p.m.

Is the swimming pool complimentary for hotel guests?

Yes. Access to the heated indoor swimming pool is complimentary for all hotel guests.

Do I need to book the swimming pool?

No. A reservation is not required.

Are children allowed to use the swimming pool?

Yes. Children are welcome to use the swimming pool when accompanied and supervised by a parent or legal guardian.

Are pool towels provided?

Yes. Pool towels are provided for all guests.

Do you have a spa?

Yes. Our spa is located on Level -1 and features a heated indoor swimming pool, a mini gym, a hammam, massage treatment rooms, and lockers.

Is the hammam complimentary for guests?

Yes. Access to the hammam is complimentary for all hotel guests.

What kind of massage treatments do you offer?

We offer a wide range of massage treatments and wellness therapies. Upon request, we will be happy to send you our spa treatment menu and cancellation policy. For more information or to book a treatment, please contact info@cocomatjumelle.com.

Can I use the spa without staying at the hotel?

Yes. Non-resident guests are welcome to use our spa facilities. For more information or reservations, please contact info@cocomatjumelle.com.

Is there a gym?

Yes. Our mini gym is located on Level -1 and is complimentary for all hotel guests.

Do you have room service?

Yes. Room service is available during the restaurant's operating hours.

Can non-residents visit the restaurant?

Yes. Our restaurant welcomes both hotel guests and non-resident visitors. For more information or reservations, please contact info@cocomatjumelle.com.

Do you offer gluten-free, vegan, pescatarian, or other special dietary options?

Yes. We offer a wide variety of dishes to accommodate different dietary preferences and dietary requirements, including gluten-free, vegan, vegetarian, pescatarian, and other special dietary options.

Do you offer breakfast boxes?

Yes. Complimentary breakfast boxes are available for guests departing before 7:00 a.m. If breakfast is not included in your reservation, an additional charge will apply.

What does the breakfast include?

Our breakfast features a daily buffet certified as a Greek Breakfast, including carefully selected PDO (Protected Designation of Origin) Greek products. Guests may also enjoy freshly prepared egg dishes from our à la carte menu. Breakfast is served daily from 7:00 a.m. to 12:00 noon.

How much does breakfast cost if it is not included in my reservation?

Breakfast is available for in-house guests at an additional cost of €20 per person.

What is the breakfast rate for non-resident guests?

Breakfast is available for non-resident guests and walk-in visitors at €20 per person, subject to availability.

How do I order room service?

Room service can be ordered by scanning the QR code available in your room, using the printed menu, or by calling the restaurant on extension 825.

Can you book Acropolis tickets?

We are unable to book Acropolis tickets on your behalf, as visitors must select a specific entry time during the booking process. We recommend booking directly through the official ticketing platform.

Can you arrange a guide?

Yes. We can arrange both private and shared guided tours. For more information, please contact info@cocomatjumelle.com.

Can you recommend places to visit and things to do?

Absolutely. Our team will be happy to provide personalized recommendations based on your interests. Some of Athens' highlights include the Kolonaki neighborhood, Lycabettus Hill, the Acropolis, the Acropolis Museum, Plaka, Anafiotika, Philopappos Hill, Monastiraki Square, and Syntagma Square.

Can you make restaurant reservations?

Yes. We will be happy to assist you with restaurant reservations. For more information, please contact info@cocomatjumelle.com.

Can you arrange a taxi?

Yes. Our team will be happy to arrange a taxi for you at any time.

Can you arrange airport or port transfers?

Yes. We offer private transfers to and from Athens International Airport and the ports at an additional charge. To arrange your transfer, please contact info@cocomatjumelle.com.

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